Services Employed
-
Employee Engagement
-
Comprehensive Plan Analysis
- Process Development and Outsourcing
Net Result
$1,600,000 plan cost savings, administrative staff reduction and rave reviews from plan
participants.
Background
-
Multi-state staffing company
-
2,500 participants and 300 locations
-
Utilization patterns not consistent with network access standards and available discounts
-
Overstaffed yet underserviced
-
Lack of consistent communications
- Lack of perceived value in benefits plan threatening viability through lack of participation
Solutions
-
Detailed network, discount and utilization analysis
-
Leverage CBC contact center as back office benefits administrator
-
Proactive communications and private labeled, self service website
- Outbound call campaigns that reached every eligible employee
Results
-
22% increase in medical plan participation
-
100% increase in voluntary plan participation
-
$1,600,000 plan cost savings
- 33% reduction in benefits staff